Musings About How Companies are Using New Technologies

Juha Holkkola

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Top Stories by Juha Holkkola

Service Automation Breaks Down Old Barriers, Creates New Silos Services providers have traditionally organized the management and operation of different technologies into several teams with very specific domain knowledge. These teams have been staffed with specialists looking after routing, network services, servers, virtualization, storage area networks, security and various other technology domains. Over time, these functional teams have had the tendency to develop into loosely tied silos. The existence of silos has been a common source of challenges in service automation initiatives. As most automated workflows span across different technology domains, one of the key requirements for a successful service automation initiative has been collaboration between the different technology domains touched by the project. To tackle this requirement, many organizations have ... (more)